Enibuk Pharmacy Return Policy
Effective Date: 01-04-2025
At Enibuk Pharmacy, we are committed to providing high-quality pharmaceutical and healthcare products. We understand that there may be situations where a return or exchange is necessary. Please read our return policy carefully to ensure a smooth process.
1. Eligibility for Returns
Due to the nature of pharmaceutical products, we can only accept returns under the following conditions:
- The item is damaged, defective, or incorrect upon delivery.
- The item is unopened, unused, and in its original packaging (for non-prescription products only).
- The return request is made within sameday of receiving the product.
2. Non-Returnable Items
For health and safety reasons, the following items are non-returnable and non-refundable:
- Prescription medications
- Opened or used over-the-counter medications
- Personal care and hygiene products
- Temperature-sensitive products (e.g., insulin, vaccines, or probiotics)
- Any product marked as non-returnable on our website
3. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support at [Insert Email/Phone] with your order number, a description of the issue, and supporting images (if applicable).
- Once approved, we will provide you with return instructions.
- Ship the product back to us in its original packaging (if applicable).
- Upon receiving and inspecting the product, we will process a refund or exchange based on your preference.
4. Refunds & Exchanges
- Approved refunds will be processed within 5-10 business days to your original payment method.
- Exchanges will be shipped once we receive the returned item.
- Shipping fees are non-refundable, except in cases of incorrect or defective products.
5. Order Cancellations
- Orders for prescription medications cannot be canceled once processed.
- For other products, cancellations are allowed within 24 hours of placing the order.
6. Contact Us
For any questions or assistance, please reach out to our Customer Support Team at:
- Email: info@enibukpharmacy.com
- Phone: (+234) 906120 1759
We appreciate your trust in us and we are committed to serving you with the best healthcare solutions!